Tech Unicorn with Offices Across the U.S.: Addressing the IT Challenges
Situation: This client needed help responding to the challenges of asset management in a remote work environment. Previously, employees were given their laptops, monitors, and other devices in person, and when they left the company, they simply dropped off their equipment with the on-site IT team. In the remote model, IT Logistics was shipping and receiving equipment from all over the US on a daily basis without a simple or scalable way to report on which devices were assigned to which users and locations.
Solution: Safebox was engaged to create a unified, accurate view of all IT assets via the implementation of an IT Asset Management platform. The technical piece involved integrating the client’s existing Okta identity management, Zendesk ticketing, and JAMF/InTune device management tools with a new Oomnitza ITAM platform. Safebox acted as both Product Manager & TPM for the new platform, designing the future-state business processes, project managing the engineering work, and building out real-time dashboard reporting. In addition, Safebox performed a thorough data clean-up across all systems, which resulted in the removal of outdated and inconsistent records.
- Delivered consolidated reporting on IT equipment status, location, and assigned user.
- Simplified logistics processes by enabling users to update asset statuses via the existing Zendesk interface.
- Directly reduced ITAM licensing costs by 23% as a result of the data clean-up.
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