Tech Unicorn with Physical Offices Across the U.S.: Addressing IT Challenges of Remote Work

Tech Unicorn with Physical Offices Across the U.S.: Addressing IT Challenges of Remote Work

Photo by Chris Montgomery / Unsplash

Situation: This client needed help responding to the challenges of asset management in a remote work environment. Previously, employees were given their laptops, monitors, and other devices in person, and when they left the company, they simply dropped off their equipment with the on-site IT team. In the remote model, IT Logistics was shipping and receiving equipment from all over the US on a daily basis without a simple or scalable way to report on which devices were assigned to which users and locations.

Solution: Safebox was engaged to create a unified, accurate view of all IT assets via the implementation of an IT Asset Management platform. The technical piece involved integrating the client’s existing Okta identity management, Zendesk ticketing, and JAMF/InTune device management tools with a new Oomnitza ITAM platform. Safebox acted as both Product Manager & TPM for the new platform, designing the future-state business processes, project managing the engineering work, and building out real-time dashboard reporting. In addition, Safebox performed a thorough data clean-up across all systems, which resulted in the removal of outdated and inconsistent records.

Results:

  • Delivered consolidated reporting on IT equipment status, location, and assigned user.
  • Simplified logistics processes by enabling users to update asset statuses via the existing Zendesk interface.
  • Directly reduced ITAM licensing costs by 23% as a result of the data clean-up.

Curious to learn more? Book a complimentary one-hour consultation where we review your most important initiatives and create a customized approach to execution: contact@safeboxllc.com